No. Confdn-Odi / CGHS – 07 /2023
Dated at Bhubaneswar the 30th May, 2023
To
The Additional Director
CGHS, Bhubaneswar – 751 001
Sub: Streamlining the supply
of indented medicine to the beneficiaries - reg.
Ref.- Ministry of Health &
Family Welfare OM 55-01/2016-17/CGHS/MSD/ALC/Part1,
dated 13.02.2023
Respected
Sir,
Encumbered with continuous complaints
received from beneficiaries, especially from the pensioners / senior citizens,
we are compelled to bring the following grievances to your kind notice for
early solution.
a. Short–supply
of indented medicines
b. Non–supply
of indented medicines
c. Non–indenting
and non-supply of prescribed medicines by the specialist of Govt. or referral
hospitals.
d. Dishonouring
the xerox copies of the Indents to supply the indented medicines
e. Disallowing
the representatives of the beneficiaries for re-indent of short / non-supplied
medicines and most importantly;
f. Compelling
the beneficiaries for physical presence to re-indent.
Drawing your kind attention in this context, we
would like to request to refer MoH&FW OM referred to above (copy attached
for ready reference) which states, inter alia,
in case full quantity of an indented medicine has not been supplied the next
day by ALC, the remaining medicines shall not be re-indented the next day, as
in the absence of patient, this falsely increases patient count and ALC is
spared of penalty for delayed supply. The ALC on his own shall supply the
remaining medicines at the earliest and penalty for each day of delayed supply
shall be levied on the ALC. As aware, the penalty has been increased for delay in
supply/non-supply from the existing Rs 100/- per item per day (irrespective of
number of patients for whom the delay has occurred) to Rs.100/- per item per
day per patient. However, the activities
of CGHS Wellness Centres in Odisha in this regard is a matter of investigation.
Further, it is quite surprising that
during the age of online services and digitalization, CGHS Wellness Centres are
demanding for production of hard copies of, CGHS Cards for registration and
previous Indents for supply of medicines which is quite inappreciable. Further,
placing of subsequent indents is not at all the fault of the beneficiary.
Hence, his/her physical presence for collection of medicine through submission
of hard copy(ies) may not be made mandatory. The Senior Citizens and Pensioners
may be allowed to live comfortably consuming proper medicines prescribed by the
Specialists of the Govt. / referral hospitals.
Under the circumstances, we would like
to request you to kindly look into the following aspects immediately.
1.
Instruct the ALC suitably for full
supply of the indented medicine(s) in one lot. In case of short supply, both
the Wellness Centres and ALC need to follow the instructions contained in the
MoH&FW OM referred to above.
2.
The Wellness Centres may be instructed
not to enforce hard copies of the CGHS Card / Indents. The beneficiary number
is sufficient during this digital era.
Therefore, under the facts and circumstances, I, along
with my representatives may be allowed for a detailed discussion with you as
per your convenience in your chamber at the earliest. Hope, there will be no
problem perhaps for a cordial discussion to save the goodwill of the Wellness
Centres on one hand and for the benefit of all beneficiaries including Senior
Citizens and Pensioners on the other.
Awaiting your kind response, Sir.
With regards.
Yours sincerely,
(BRUHASPATI SAMAL)
General Secretary
Copy for kind information
and necessary action to the Medical Officer I/C, CGHS Wellness Centre – III,
PMG Square, Bhubaneswar – 751 001
(BRUHASPATI SAMAL)
General Secretary
F.NO. 55-01/2016-17/CGHS/MSD/ALC/Part1
(efile
3140051)
Government of India
Ministry of Health &
Family Welfare
Department of Health
& Family Welfare
Nirman Bhawan, New Delhi
Dated the 13th February,
2023
OFFICE
MEMORANDUM
Subject: Regarding guidelines for streamlining
the supply of indented medicines by Authorized Local Chemists
With
reference to the subject matter, the following guidelines are being issued, for
strict compliance by all concerned in CGHS and Authorized Local Chemists who
shall be empanelled afresh w.e.f 01/04/2023 or earlier and existing ALCs who
have been allowed to continue beyond 1/04/2023 due to any reason:
All
ALCs are required to stamp “CGHS supply not for sale” on every medicine strip,
pack, flap, bottle, tube, sachet, vial supplied to CGHS with indelible
(non-erasable) ink on every medicine strip, pack, flap, bottle, tube, sachet,
vial supplied to CGHS. CMOs I/C shall check the on-line indent before
submission to ALC, to ensure that non-permissible items and items that are
available in the Wellness Centre, are not indented. In case a medicine has been
wrongly supplied by the ALC (in terms of strength, excess quantity, substandard
quality, stolen and/or substitute medicine (either one condition or a
combination of conditions)), it shall be returned back to the chemist by CMO
I/C, with remarks in the online and physical voucher.
PBG
shall be forfeited in case of any ALC exiting midway through the contract,
irrespective of whether or not a notice has been given.
The
penalty has been increased for delay in supply/non-supply from the existing Rs
100/- per item per day (irrespective of number of patients for whom the delay
has occurred) to Rs.100/- per item per day per patient. In case full quantity of an indented
medicine has not been supplied the next day by ALC, the remaining medicines
shall not be re-indented the next day, as in the absence of patient, this
falsely increases patient count and ALC is spared of penalty for delayed
supply. The ALC on his own shall supply the remaining medicines at the earliest
and penalty for each day of delayed supply shall be levied on the ALC.
Tampering
the printed MRP of manufacturer by ALC by use of sticker or by any means will
not be accepted and the item shall be rejected.
This
issues with the approval of competent authority.
Signed by
Anjana Rajkumar
Date: 13-02-2023 10:31:51
Reason: Approved
Anjana Rajkuma
Director CGHS
TO
1.
AD(HQ), CGHS / Addl.DDG(HQ), CGHS
2. Additional Directors CGHS of Cities/
Copy
to
1.
PPS to SS&DG, CGHS, MoHFW, Nirman Bhawan, New Delhi
2. PPS to JS(CGHS), MoHFW, Nirman Bhawan, New Delhi
3. Office copy
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