General Secretary
No.
Confdn-Odi (CGHS)/01–05/2025
Dated
at Bhubaneswar the 24th May 2025
To
The Additional Director
CGHS, Bhubaneswar – 751 001
Sub: Immediate solution to the problems of CGHS beneficiaries in Odisha – Request regarding
Respected Sir,
As aware, consequent upon migration of HMIS from NIC platform to
C-DAC platform, since 28th April, 2025, the CGHS beneficiaries in
Odisha, especially the pensioners at their old age are put into inexpressible
troubles for no fault of their own. In spite of repeated requests by the
beneficiaries verbally / personally, the problems are not being solved although
a period of one month is going to be completed since migration. The following
problems have been brought to the notice of this Confederation so far.
1.
Due to frequent server issues and software problems, beneficiaries
are deprived of online registration in the new ‘myCGHS 2.0’ app developed by
C-DAC. Secondly, many super senior citizens / pensioners are neither using
smart phones nor well conversant with their operations. As a result, beneficiaries are seen to remain
in queue since 5 O’ clock in the morning for off-line registration and waiting
up to 2 PM for their turn to come to meet the doctor. The sluggish connectivity
existed earlier has now been increased further with the new software adding to
the beneficiaries’ difficulties.
2.
Due to the limitations fixed by the local Wellness Centres,
(maximum 50 patients per Doctor inclusive of online and offline registration),
many beneficiaries are compelled to return and to attend again and again in
subsequent days. Unfortunately, it has been witnessed that while one doctor is
overloaded with patient, one is dealing with re-indented and unsupplied
medicines leaving the long queue of beneficiaries to suffer for hours. This is
the case of WC-III, Bhubaneswar as personally witnessed by this General
Secretary.
3.
The display board to call the beneficiaries is not working since
long (WC-III, Bhubaneswar) for which there is a regular dispute in between the
offline and online beneficiaries inviting an unpleasant situation always in
front of the Doctor’s chamber. No SOP is being followed or notified for both
the beneficiaries for a peaceful meeting with the doctor.
4.
In spite of repeated requests by us, no action has yet been taken
for installation of Geneset / supply of UPS to WC-III, Bhubaneswar for which
the beneficiaries are forced to suffer during power failure.
5.
As
earlier replied by you earlier during a meeting, the recruitment for 14 vacant
posts was finalized out of which only 6 candidates (4 Pharmacists and 2 MTSs)
joined. For rest vacant posts, a revised vacant list had been submitted to the
Regional Office Kolkatta for necessary approval and recruitment. Similarly, there is shortage of Doctors in
CGHS WC No.1 & II, Bhubaneswar and Cuttack. The WC No. III, Bhubaneswar and
Berhampur are having Doctors as per sanctioned strength. Especially, in
Cuttack, there are 2 vacant posts. Similar is the position in WC-I,
Bhubaneswar.
6.
Due to shortage of regular subordinate staff, casual and
out-sourced workers are seen managing the day to day works whose services are
being discontinued frequently due to lack of timely approval by the competent
authorities. Even though they are seen working regularly, their remunerations
are not being paid during the non-approval period.
7.
The supply of regular medicines is highly irregular. This General
Secretary who had attended the WC-III, Bhubaneswar on 23rd May 2025
witnessed that the indented medicines up to 12th May 2025 had only
been supplied by the authorized supplier which implied that medicines are now
supplied inappreciably after 10 days.
8.
Adding salt to the injury, the supply of life-saving medicines
also faces the same fate. It has come to our notice that supply of such costly
medicines beyond the financial power of the Addl. Director and sent to the CGHS
Directorate for necessary prior approval are being delayed unexpectedly forcing
the beneficiary to suffer without medicines. Similar is the position of some
cases referred to the CGHS Directorate for getting prior approval for going on
surgery. The case of Sri A K Parida ( Id No. 8739549) and Pradip Chandra
Mohanty (Id No.7778024), both from WC, Cuttack for surgery approval and supply
of medicine respectively may kindly be referred.
9.
The delay in issuing CGHS Cards to the applicants is highly
unsatisfactory. As known, many applicants have still waited in the queue to get
their Cards.
10.
It has come to the notice of this Confederation that due to the
dilapidated condition of the existing building of Cuttack WC, it is about to be
shifted from the existing building to the campus of Tulasipur TV Centre. This
will bring unnecessary difficulties of the beneficiaries of Cuttack WC. Though
this matter has been discussed earlier severally with you during the Zonal
Advisory Committee Meetings with assurance to get it repaired through CPWD, we
have not yet received any satisfactory reply from you. As such, we strongly
oppose the proposed shifting the Cuttack WC and suggest to undertake required
repairing work at the earliest.
11.
It is also witnessed that the Zonal Advisory Committee Meeting is
not being conducted regularly and we are not also invited to each such meeting.
Being the General Secretary of Confederation of Central Govt. Employees and
Workers, Odisha State Coordination Committee, we have also an objection to the
formation of the Advisory Committee of WCs Bhubaneswar excluding us since we
are leading all the Central Govt. Employees and Workers in the State of Odisha.
12.
Further, in spite of our repeated requests, no action has yet been
taken to repair the frontage of WC-III, Bhubaneswar for the purpose of parking
by the beneficiaries which is a regular problem faced by them.
13.
We are still waiting for opening of CGHS WC in Sambalpur already
approved by the CGHS Directorate. Similarly, other two justified cases of CGHS
WC in Balasore and Puri already forwarded by you are yet to be finalized and we
are in dark in this regard.
14.
Inviting a kind reference to our letter dated 15th
March 2024 regarding issue
of instructions to all Health Care Organizations in Odisha to strictly follow
the terms and conditions in accordance with the MoU issued
vide Notification dated 14.03.2024 by Addl. Director, CGHS, Mumbai, we have to
say that as seen, 15 common major problems
of the CGHS beneficiaries have been illustrated in the said Notification which
are equally faced by the CGHS beneficiaries in Odisha. Out of these common issues, we have already
brought some issues earlier to your kind notice and discussed in the last Zonal
Advisory Committee Meeting held on 28.11.2023. But unfortunately, we are not in
receipt of the Minutes of the said meeting till date.
Under the facts and circumstances, we would like to request you to kindly act upon the following demands immediately without any further delay failing which we may be compelled to adopt trade union activities as found justified. However, we will be happy if you decide for a cordial discussion on all issues with our representatives including pensioners in this regard.
Our Demands
1.
Solve the deficiencies experienced in ‘myCGHS 2.0’ app developed
by C-DAC including server connectivity issues.
2.
Fix uniform number of beneficiaries (both offline and online) per
doctor to attend in all CGHS WCs per day circulating the SOP for both the
offline and online beneficiaries to avoid daily conflicts between them.
3.
Regularise supply of medicines at once without further delay. Keep
sufficient stock of regularly indented medicines for instant supply. 10 days
delay is not appreciable.
4.
Prioritize and expedite supply of life saving medicines and take
proper action to obtain early prior approval from CGHS Directorate against the
cases which are beyond the financial power of the Addl. Director. In urgent
cases, prefer post-facto approval. Inordinate delay in the name of prior
approval is not appreciable.
5.
Fill up all vacant posts of doctors and subordinate staff within a
reasonable period and create additional new posts in each cadre as per norms.
6.
Take proper action well in advance to continue the services of the
casual / out-sourced workers to avoid discontinuity and release their
remunerations immediately for the services already rendered during the
discontinued period.
7.
Ensure timely issue of CGHS Cards.
8.
Stop shifting of CGHS WC, Cuttack and repair the existing building
with priority.
9.
Supply a Geneset / UPS to WC-III, Bhubaneswar with repairing of
the Display Board immediately and take action to repair the frontage for
parking purpose.
10.
Take action for immediate functioning of proposed CGHS WC, Sambalpur
and pursue the case of Balasore and Puri more seriously.
11.
(a) Reconstitute the Zonal Advisory Committee including the
General Secretary, Confederation of Central Govt. Employees and Workers, Odisha
State Coordination Committee and General Secretary, All India Postal and RMS
Pensioners’ Association, Odisha State Committee for better negotiation on
behalf of the CG employees and Pensioners.
(b) Conduct the Zonal Advisory Committee Meeting regularly.
12.
Instruct all HCOs to follow the instructions contained in the MoU issued vide Notification dated 14.03.2024 by Addl.
Director, CGHS, Mumbai since the issues are similar in nature in Odisha also.
As such, we hope that each issue and demand stated above will be considered positively and you will find it convenient for a cordial discussion with us failing which this letter may be treated as a notice to adopt trade union activities including demonstration and dharna from 10 AM to 2 PM on 10th June 2025 in front of your office.
Expecting
your kind cooperation with a line of reply on the action taken.
With regards.
Sincerely yours,
(BRUHASPATI SAMAL)
General Secretary
Copy for kind information
and necessary action to:
1.
The Secretary General, Confederation of Central
Govt. Employees and Workers, CHQ, New Delhi. He is requested to take up the
issues with CGHS Directorate and such other competent authorities and arrange
to instruct Addl. Director, CGHS, Bhubaneswar for settlement of all issues
within the time frame.
2.
The
President, Confederation of Central Govt. Employees and Workers, Odisha State
CoC, Gopalpur, Cuttack.
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