Wednesday, October 16, 2024
Friday, October 11, 2024
Wednesday, October 9, 2024
Postal systems worldwide striving hard to stay relevant
Postal systems worldwide striving hard to stay relevant
Bruhaspati Samal
General Secretary
Confederation of Central Govt. Employees and Workers
Odisha State Coordination Committee
As the Universal Postal Union (UPU) celebrates 150 years of its establishment on 9th October (World Post Day) 2024, postal networks across the world find themselves at a crucial juncture. The rapid rise of digital communication and e-commerce has forced traditional postal services to redefine their roles to stay relevant. In his World Post Day message, UPU Director General Masahiko Metoki highlighted the importance of adaptation in maintaining the relevance of postal services in today's fast-changing world. He remarked that even as postal services celebrate their long-standing legacy, they must now evolve to address the needs of a digitally driven society. "The need for reliable and accessible postal services is ever-growing, but the way we deliver these services must evolve with the times. Innovation, digitalization, and sustainability will be key to ensuring the longevity of the postal system," said Metoki, emphasizing the critical role technology and modernization will play in the survival of postal networks worldwide.
The digital age has fundamentally transformed how people communicate. Over the past two decades, the rise of email, instant messaging, and social media platforms has led to a sharp decline in the volume of physical mail. According to the UPU, global letter post volumes dropped by 30% between 2005 and 2020. At the same time, the explosive growth of e-commerce has driven a surge in parcel deliveries, which saw a staggering 150% increase in global parcel volumes between 2014 and 2020. Recognizing this shift, postal networks have been compelled to reorient their services toward parcel deliveries, focusing on enhancing efficiency, improving logistics, and meeting the increasing demand for e-commerce deliveries.
India Post, the world’s largest postal network with more than 1.65 lakh post offices, has been proactive in responding to the challenges posed by the digital era. The Digital India initiative has been instrumental in this transformation. One of the major achievements of India Post in recent years has been the establishment of the India Post Payments Bank (IPPB), which has greatly expanded banking services to millions of unbanked citizens across the country. In response to the rise of e-commerce, India Post has introduced the Parcel Management System (PMS), which aims to enhance the efficiency and transparency of parcel deliveries. Collaborations with major e-commerce companies like Amazon and Flipkart have enabled India Post to play a pivotal role in delivering goods, especially in remote and rural regions. Digital services, such as e-Post and online tracking systems, have also allowed India Post to modernize its operations, offering citizens the convenience of accessing postal services online. The introduction of the DARPAN Project (Digital Advancement of Rural Post Office for a New India) has further helped India Post extend its reach, particularly in rural areas.
Globally, postal networks have similarly embraced digitalization to adapt to the changing landscape. The United States Postal Service (USPS), despite facing financial difficulties, has taken steps to remain competitive. USPS’s Informed Delivery service, introduced in 2017, has become immensely popular, offering more than 50 million users the ability to preview their mail and manage parcel deliveries online. Additionally, USPS has focused heavily on parcel deliveries, which now constitute more than 70% of its revenue. In its efforts to promote sustainability, USPS has announced plans to electrify 75% of its fleet by 2028, contributing to the reduction of carbon emissions and aligning with global environmental goals.
The Royal Mail in the United Kingdom, too, has experienced a significant shift from letter deliveries to parcel services, largely driven by the growth of e-commerce. In 2022, Royal Mail handled over 1.5 billion parcels, up from 1 billion in 2015. To cater to the increasing demand, the company has introduced services like Tracked 24 and Tracked 48, offering faster and more reliable parcel delivery options for e-commerce businesses. Royal Mail’s Click & Drop platform allows customers to purchase postage, track parcels, and manage deliveries online, streamlining the entire process. Moreover, data analytics has been adopted to optimize delivery routes, improving overall efficiency.
Germany’s Deutsche Post, through its DHL division, has become a leader in the global logistics space, handling more than 1.8 billion parcels in 2023. With a focus on automation, Deutsche Post has invested heavily in self-service kiosks and parcel lockers, offering greater convenience to customers. The company has also taken notable steps toward environmental sustainability, reducing its carbon footprint by 30% by 2022. With ambitious goals of achieving carbon-neutral deliveries by 2050, Deutsche Post is at the forefront of green logistics, deploying electric vehicles and exploring alternative fuel options to reduce emissions.
In China, the rise of e-commerce platforms like Alibaba and JD.com has fuelled rapid growth in the country’s postal sector. China Post, which now handles more than 75 billion parcels annually, has invested heavily in logistics infrastructure, including automated sorting centers and drone deliveries to rural areas. Additionally, China Post’s Postal Savings Bank has expanded financial services, contributing to the company's growth and diversification.
As postal networks evolve to remain relevant in the digital age, they are increasingly focusing on diversification, offering services that go beyond traditional mail delivery. Many are expanding into financial services, e-commerce logistics, and digital identity verification to broaden their revenue streams. E-commerce will continue to be a major driver of growth for the postal sector, but the adoption of sustainable practices is equally important for their long-term success. Postal networks are also taking steps to address environmental concerns. As global awareness of climate change intensifies, postal services are under increasing pressure to reduce their carbon footprint. Many operators, like Deutsche Post and USPS, have already begun investing in electric vehicles and renewable energy sources. By embracing sustainable practices, postal networks can contribute to global environmental goals while improving their operational efficiency.
The 150th anniversary of the UPU is an opportunity to reflect on the legacy of postal services and their crucial role in connecting people and businesses worldwide. As postal services confront the challenges of the digital age, they are reimagining their role in society. By embracing innovation, fostering financial inclusion, and committing to sustainability, postal networks are ensuring that they remain relevant for the future. As Director General Metoki noted, "The postal sector has always been a pillar of communication and commerce. By adapting to the times and staying true to our mission, we can continue to serve as a bridge that connects people, businesses, and nations."
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Tuesday, October 8, 2024
The Postal Evolution
The Postal Evolution
Bruhaspati Samal
General Secretary
Confederation of Central Govt. Employees and Workers
Odisha State Coordination Committee
As the Universal Postal Union (UPU) celebrates 150 years of existence on October 9, 2024, its Director General, Masahiko Metoki, emphasized the organization’s enduring mission: connecting people through reliable postal services. Despite significant transformations in communication and logistics, postal networks continue to play a vital role, but face unprecedented challenges in today’s digital world. From the first letter that travelled across borders to today’s complex global logistics network, the postal systems worldwide are striving hard to stay relevant in an era dominated by digital technology and rapid e-commerce growth. It is clear that traditional postal services are at a turning point. Physical mail volumes, once the foundation of postal revenue, have plummeted across the globe. The decline in letter mail—accelerated by the rise of digital communication technologies like email and instant messaging—has led to a fundamental shift in how postal networks operate. According to UPU reports, global mail volumes have dropped by over 45% since 2007, as consumers and businesses move away from paper communication. Yet, as Metoki pointed out in his anniversary address, postal networks are not obsolete; they are evolving. The challenge now lies in reimagining their role to meet modern needs.
Illustratively, India Post, the largest postal network in the world having its extensive network of over 1.65 lakh post offices, has experienced this decline firsthand. In the early 2000s, India Post handled nearly 16 billion pieces of mail annually. By 2021, that number had fallen below 3 billion, a stark reflection of the digital age. Recognizing the need to adapt, India Post has embraced digital banking, e-commerce partnerships, and online service platforms. Its India Post Payments Bank (IPPB) offers digital financial services, reaching even the remotest parts of the country. With introduction of Core Banking Solution having eBanking, Mobile Banking, ATM, ePass Book, ECS facility and Inter-operability through NEFT, India Post has digitized the Post Office Small Savings Scheme. India Post has also launched parcel tracking systems and online platforms like Dak Mitra, enabling customers to book parcels, track shipments, and access postal services from their mobile devices. Facilities like Real Time Delivery Updation, electronic clearance of letter boxes, Automated Mail Processing Centres, Radio Frequency Identification, Click N Book etc have accelerated the digital movement of mail services of India Post. In India, the growth of platforms like Flipkart and Amazon has been a boon for India Post, which has become a vital partner in last-mile delivery, particularly in rural and semi-urban areas. As a result, parcel volumes at India Post have surged, increasing by 33% in 2021 as more people shop online.
The same story is playing out across the world. The United States Postal Service (USPS), which once relied heavily on traditional mail, has seen mail volumes decline by 28% between 2007 and 2020. However, parcel volumes have skyrocketed, increasing by 110% in the same period. This shift, driven by the rapid expansion of e-commerce, presents an opportunity for USPS to reinvent itself as a logistics powerhouse. Innovations such as the “Informed Delivery” service, which allows customers to digitally preview their incoming mail, have helped USPS remain relevant in the digital age. The rise of online shopping has caused parcel volumes of Royal Mail to increase by 31% in 2021, while letter volumes declined by 20%. To cope with this shift, Royal Mail has heavily invested in automation and digital services. Japan Post has also felt the pressure of declining traditional services with decrease by 10% annually since 2016, leading the postal service to focus on the growing e-commerce sector. Japan Post has partnered with major e-commerce platforms like Rakuten to streamline logistics and expand its parcel delivery services. Cutting-edge robotic sorting systems and digital platforms have been introduced to increase efficiency, signalling a strong commitment to modernization. Similar efforts are being made by postal networks like La Poste in France and Swiss Post, both of which have expanded their digital banking services to keep pace with the demand for online financial services. This move aligns with the UPU’s vision of postal networks serving as key drivers of digital inclusion.
The global boom in online retail, expected to generate $6.3 trillion in sales by 2024, has created immense demand for parcel delivery services. As a result, parcels now account for over 60% of postal revenue worldwide, a dramatic shift from just 20% two decades ago. This transformation reflects the evolving role of postal networks, from communication enablers to logistics giants.
Despite these encouraging developments, postal networks face significant challenges in adapting to the digital age. The shift from physical to digital communication has eroded the core revenue of many postal services, forcing them to invest heavily in new technologies, automation, and workforce training. The competition from private logistics companies and tech giants further complicates the situation, as they often have more resources and flexibility to adapt quickly. Nevertheless, the opportunities for postal networks in the digital age are immense. As e-commerce continues to grow, the demand for efficient and reliable logistics services will only increase. Postal systems, with their established infrastructure and trusted brands, are well-positioned to seize this opportunity. By embracing digital innovation, focusing on customer-centric solutions, and expanding their service offerings, postal networks can continue to play a vital role in global trade and communication.
Reflecting on the UPU’s 150-year journey, Director General Masahiko Metoki highlighted the resilience and adaptability of postal systems worldwide. The challenges facing postal services today are significant, but the potential for transformation is equally great. Postal networks are no longer just about delivering letters; they are evolving into comprehensive service providers, offering everything from financial services to digital solutions. As the UPU marks this milestone anniversary, the future of the postal network lies in its ability to continue connecting people, not just through physical mail but through digital platforms that meet the needs of a rapidly changing world.
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Future of Postal Services in the Digital Era
Future of Postal Services in the Digital Era
Bruhaspati Samal
General Secretary
Confederation of Central Govt. Employees and Workers
Odisha State Coordination Committee
On 9th October 2024, the global community will mark a remarkable milestone—the 150th anniversary of the Universal Postal Union (UPU). Since its founding in 1874, the UPU has played a crucial role in fostering international postal cooperation and ensuring seamless communication between nations. As the world advances into the digital age, the role of traditional postal services has evolved significantly, transforming from a primary means of communication into a multifaceted service provider.
The statement of the Director General of the UPU International Bureau on this occasion is as follows:
“As we celebrate 150 years of the Universal Postal Union (UPU), we recognize its importance as one of the earliest examples of multilateralism. Founded with the goal of creating a unified postal system, the UPU has brought together countries to support global communication, cultural exchange, and access to essential services. What started with 22 nations now includes 192 member countries, showing the strength of international cooperation. Over the years, the UPU has adapted to challenges like wars, crises, and rapid technological changes. It has remained a strong symbol of global unity; ensuring communication is accessible to everyone, especially the most vulnerable. Today, the UPU leads efforts to modernize and improve postal services. It provides a space for countries to share knowledge, find new solutions, and address modern challenges. The UPU's spirit of cooperation helps turn obstacles into opportunities, making sure postal services evolve with the changing world. Where once we viewed the rise of digital communication and the decline in traditional mail volumes as a threat, we now see a wealth of possibilities. The UPU's extensive network has adapted to support a broader range of services – including e-commerce, financial, social and digital services – ensuring inclusive access for people worldwide, including in the most remote areas in order to leave no-one behind. Instead of viewing competition as a challenge, the UPU welcomes partnerships with a wide range of stakeholders. This inclusive approach strengthens our ability to address global challenges, like climate change, which requires cooperation across borders. As we look to the future, the UPU’s mission remains clear: to connect and empower people around the world. By staying committed to multilateralism, innovation, and inclusivity, the UPU will continue to support global communication and serve future generations for the next 150 years.”
Historically, postal services were indispensable for connecting people, businesses, and governments across vast distances. Letters, parcels, and official documents flowed between countries through elaborate postal systems, which functioned as the lifeblood of communication. However, the advent of the digital revolution in recent decades has presented a profound challenge to these traditional services. With the rise of email, social media, and other digital communication platforms, the volume of conventional mail has declined dramatically. Postal networks have had to rethink their roles and reinvent themselves to survive in this new digital environment.
In response to these changes, postal services around the world have adopted various strategies to maintain their relevance. One of the most prominent areas where postal networks have found a new lease of life is in the realm of e-commerce. With the exponential growth of online shopping, postal services have become critical players in the last-mile delivery process. Many national postal systems have formed partnerships with e-commerce giants, offering reliable and affordable delivery services, especially in areas that private courier companies find hard to reach. The United States Postal Service (USPS) has capitalized on this trend by establishing delivery contracts with major online retailers like Amazon. Similarly, Japan Post has enhanced its logistics capabilities to cater to both domestic and international markets, providing seamless delivery services to meet the growing demand from online shoppers. Other countries, such as Australia, have introduced innovative solutions like parcel lockers, enabling customers to pick up packages at their convenience without waiting for home deliveries.
In addition to their e-commerce partnerships, many postal networks have ventured into the digital financial services sector. Postal operators in countries like Brazil, Kenya, and India have embraced the role of financial service providers, extending banking services to underserved populations. These efforts have been particularly impactful in regions where traditional banking infrastructure is limited or inaccessible. Kenya’s Posta Kenya, for example, offers mobile money services, providing a popular alternative to conventional banking and helping bridge the financial inclusion gap. Brazil’s national postal service, Correios, has partnered with fintech companies to offer digital banking services across its widespread network of post offices. By doing so, Correios has helped millions of Brazilians gain access to essential financial services, from savings accounts to insurance products. These digital financial services allow postal networks to remain a vital part of daily life, especially for those in remote areas who rely on post offices as their primary connection to the modern economy.
Another significant transformation in the postal sector is the development of digital hubs, where traditional post offices are expanding their services to include e-government applications, digital identity verification, and other online services. Canada Post, for example, has built a digital platform that enables citizens to access government services, renew licenses, and manage their digital identities securely. This expanded role as a digital service provider allows postal networks to continue serving the public while aligning with the changing technological landscape. Amid these advancements, environmental sustainability has also emerged as a key focus for many postal networks. In response to growing concerns over climate change and the environmental impact of their operations, postal services have begun implementing green initiatives. Some, like Deutsche Post DHL, are investing in electric delivery vehicles and setting ambitious targets for reducing carbon emissions. Royal Mail in the UK has announced plans to transition to an all-electric fleet for urban deliveries by 2035, highlighting its commitment to reducing its environmental footprint. These sustainability efforts reflect a broader shift in the industry towards greener, more eco-friendly practices.
India Post, world’s largest postal network, is a prime example of how a traditional postal service can evolve in the digital era while staying true to its roots. With a network of 1.65 lakh post offices, many located in rural and remote areas, India Post has long been a crucial link connecting millions of people across the country. However, like other postal services, India Post has faced challenges due to the decline in traditional mail volumes and the rise of digital communication.To address these challenges, India Post has embraced e-commerce as a key growth area. The India Post e-commerce portal allows businesses, particularly small and medium enterprises, to register and use the postal network for shipping their products nationwide. This has been particularly beneficial for businesses in remote areas, which previously had limited access to reliable courier services. By leveraging its vast network, India Post has positioned itself as a vital partner for e-commerce platforms, offering affordable shipping solutions and expanding its role in the country’s booming online retail sector. India Post’s efforts to modernize extend beyond e-commerce. The launch of India Post Payments Bank (IPPB) in 2018 marked a significant milestone in its transformation. IPPB has been instrumental in bringing digital banking services to millions of unbanked and underbanked Indians, particularly in rural areas where access to formal banking institutions is limited. Through its vast network of post offices, IPPB offers customers a range of financial services, including savings accounts, money transfers, and bill payments. Additionally, the bank’s doorstep banking service, which allows postal workers equipped with mobile devices to facilitate transactions, has further enhanced financial inclusion across the country.
India Post has also become a key player in providing digital government services. Many post offices now act as Common Service Centers (CSCs), offering citizens’ access to a variety of government services, including Aadhaar enrolment and updating facilities. Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) have also transitioned to digital platforms, allowing policyholders to manage their accounts and pay premiums online. These initiatives reflect India Post’s commitment to becoming a comprehensive service provider in the digital age. Sustainability is another area where India Post has made significant strides. Several post offices have adopted solar energy, reducing their reliance on conventional power sources. In urban areas, electric vehicles are being introduced for deliveries, contributing to India’s broader climate goals. These green initiatives are part of the National Postal Policy, which seeks to make the postal network more energy-efficient and environmentally friendly.
As postal services worldwide continue to evolve, they face both challenges and opportunities. The rise of digital communication and the decline in traditional mail services present an existential challenge to postal networks. However, the growing demand for e-commerce logistics, digital financial services, and environmentally sustainable delivery solutions offer postal services new opportunities for growth and relevance in the 21st century.
As we celebrate the 150th anniversary of the Universal Postal Union, it is clear that postal services are not relics of the past but vital institutions that are constantly adapting to meet the needs of the modern world. India Post, with its rich legacy and innovative approaches, exemplifies how a traditional postal service can embrace the digital age while continuing to serve as a cornerstone of communication and commerce. In the years to come, postal services will remain an essential part of the global economy, connecting people, facilitating trade, and supporting digital transformation.
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Tuesday, October 1, 2024
OCCPRA observes International Day for Older Persons on 01.10.2024 in front of Cuttack GPO.
Dear Comrades,
Today (01.10.2024), we observed the World Elders Day and World Pensioners day as per the Call of the WFTU and TUI for Pensioners and Retirees and NCCPA CHQr , New Delhi-110001, under the banner of Odisha Co-ordination Committee of Pensioners and Retirees Association ( OCCPRA) as a State level program through demonstrations at Cuttack in front of Cuttack GPO from 10.00 hrs to 12 . 00 hrs under the leadership of Com R N Dhal, Convenor, OCCPRA-Cum-State Secretary of AIPRPA.
The following Pensioners Associations participated in the program with rank and file members of their organizations. That is Odisha State Retired Employees Federation, AIPRPA, AIBDPA, AOLICPA, AOGICPA, AOBEPA.
Com R N Dhal initiated the program in brief as per demands of today's program and told as to what is today's significance and told about the messages issued by GOI, Ministers of the Social justice and Empowerment and by Mr Sourav Garg, IAS, Secretary to GoI, Ministry of Social justice and Empowerment when the Day is observed as world Elders day before the members.
The following leaders spoke and delivered their speech on the occasion on our charter of demands.
Com R N Mallik(LICPA), Com Pradipta Ku Mohanty ( OSGIPA), Com P K Sarangi ( From AOBEPA), Com Debadutta Das( AIBDPA), Com Rashmi Ranjan Das and Com H K Mohanty( AIPRPA), Com Gokulananda Behera and Com Nirmal Das ( OSREF) and Com Gangadhar Behera ( CGPA) .
The demands were :-
Universal Pension and Decent Pension, Decent and Dignified life:
To provide house who has no house,
To provide food and portable water,
To Provide free Treatment,
To provide medicare facilities,
To Provide free Transportation,
To provide all kinds of concession to all senior citizens,
To extend free excursion facilities to the elders,
Construction of more old age homes under the Union Government and State Governments
To provide better facilities to olders ,
To Scrap NPS / UPS and Restore OPS for all Employees and Pensioners and
To defend Pension and Social Security for survival in the hey days of life .
Pension is neither a bounty nor a grace of any Employer, but it is a fundamental right of the workers/ employees to avail it as a deferred wage for his service Contribution for the interest of the nation and for the organization for 30-40 years. There should not be any disparity or discrimination in pension - Said by the Apex Court in D S Nakara Judgment delivered on 17.12.1982.
About 30-40 Pensioners from the above pensioners associations attended the program and it was a grand success.
I am thankful to all Pensioners who attended the program in their older age and made it a successful. 🙏🙏🙏
In quilab - Zindabad.
WFTU-Zindabad.
TUI for (P&R) - Zindabad.
NCCPA-Zindabad.
OCCPRA- Zindabad.
Pensioners Unity- Zindabad.
World Elders day and World Pensioners day-Zindabad.
:- R N Dhal
Convenor, OCCPRA/ State Secretary, AIPRPA,
Odisha State Committee.
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